Key Takeaways:
- 100% automated case assignment and distribution eliminated manual coordination and call center reliance
- 22% reduction in total physician hours required to maintain nationwide coverage
- 2x increase in productivity for cross-cover constuls
- Coverage across 11 health systems and 13 different hospital locations
Challenge
A national physician group faced growing challenges in managing TeleHospitalist services across multiple locations and health systems. Legacy technology required manual assignment and distribution, and staffing decisions were being made without access to unified, real-time data across teams.
The organization needed a scalable solution that would:
- Optimize physician utilization
- Improve case assignment
- Drive efficiency
- Provide actionable data at scale
Solution
By partnering with AmplifyMD, the physician group replaced its legacy telehealth system with a modern platform, automating key workflows and gaining previously unavailable insights.
Program scope
11
health systems
3
time
zones
13
hospital locations
5,000+
monthly consults
Results
100%
automated
assignment & distribution
eliminated call center reliance
22%
reduction in total
physician hours required
for all locations
2x
average
productivity increase
for cross-cover encounters
How are data and automation powering more efficient clinical models?
Turning insights into impact
With AmplifyMD’s advanced analytics, time-stamped activity tracking, and dynamic demand calculators, the organization was able to compare physician utilization across three distinct provider pods, hour-by-hour, across locations.
The data quickly surfaced imbalances—some teams were consistently operating at full capacity, while others had significant idle time. Heat maps highlight which pods were overextended and which were underutilized.
This level of visibility enabled the team to redesign their staffing model, redistributing coverage more strategically and reducing total physician hours by 22%—without sacrificing quality or responsiveness.
More consults, less burden
Thanks to AmplifyMD’s streamlined workflows and intelligent automation, hospitalists could handle twice the number of cross-cover consults per shift—without added stress or technology burden.
By reducing context switching and minimizing documentation time, the platform let clincians focus on care—not clicks.
Find out more about our virtual care platform for TeleHospitalist services
Contact us to see how AmplifyMD helps hospitals and physician groups optimize coverage, reduce operational costs, and build scalable virtual care programs with our integrated virtual care platform.
